Customer Success Pioneer: Emily Gladstein's Journey

Who is Emily Gladstein?

Emily Gladstein is the Chief Customer Officer of Outreach, the leading sales engagement platform. She is responsible for driving customer success and satisfaction, and for building and scaling Outreach's customer-facing teams.

Prior to joining Outreach, Emily was the VP of Customer Success at Salesforce, where she led the team responsible for the success of Salesforce's largest customers. She also held leadership roles at SuccessFactors and SAP.

Emily is a passionate advocate for customer success and has been recognized for her work in the field. She is a frequent speaker at industry events and has been featured in publications such as Forbes, The Wall Street Journal, and Inc. Magazine.

Emily holds a B.A. in Economics from the University of California, Berkeley, and an M.B.A. from the Stanford Graduate School of Business.

Emily Gladstein

Emily Gladstein is the Chief Customer Officer of Outreach, the leading sales engagement platform. She is responsible for driving customer success and satisfaction, and for building and scaling Outreach's customer-facing teams.

• Customer Success Leader
• Salesforce Executive
• Customer Experience Advocate
• Industry Speaker
• Business School Graduate
• Customer-Centric

Emily's passion for customer success is evident in her work at Outreach. She has led the team responsible for the success of some of Outreach's largest customers, including Salesforce, Amazon, and Google. Emily is also a frequent speaker at industry events and has been featured in publications such as Forbes, The Wall Street Journal, and Inc. Magazine.

Customer Success Leader

Emily Gladstein is a recognized leader in the field of customer success. She has held leadership roles at some of the world's most successful companies, including Salesforce, SuccessFactors, and SAP. In her current role as Chief Customer Officer at Outreach, she is responsible for driving customer success and satisfaction, and for building and scaling Outreach's customer-facing teams.

• Driving Customer Success
  

  Emily has a proven track record of driving customer success. She has led teams responsible for the success of some of the world's largest and most successful companies. She has a deep understanding of the customer journey and what it takes to create a successful customer experience.

• Building and Scaling Customer-Facing Teams
  

  Emily is a skilled leader and manager. She has a proven track record of building and scaling high-performing customer-facing teams. She is passionate about creating a positive and supportive work environment where employees can thrive.

• Thought Leader in Customer Success
  

  Emily is a frequent speaker at industry events and has been featured in publications such as Forbes, The Wall Street Journal, and Inc. Magazine. She is a recognized thought leader in the field of customer success and is often sought out for her insights and expertise.

Emily Gladstein is a passionate advocate for customer success. She is a recognized leader in the field and has a proven track record of driving customer success. She is a valuable asset to any organization and is sure to make a significant contribution to Outreach's continued success.

Salesforce Executive

Salesforce is a leading provider of customer relationship management (CRM) software. Emily Gladstein spent over a decade at Salesforce, where she held various leadership roles, including her most recent position as VP of Customer Success.

• Customer Success Leader
  

  In her role at Salesforce, Emily was responsible for the success of the company's largest customers. She led a team of customer success managers who worked with customers to ensure they were successful with Salesforce products and services.

• Salesforce Ecosystem Expert
  

  Emily is an expert in the Salesforce ecosystem. She has a deep understanding of Salesforce products and services, as well as the partner ecosystem. She is also a certified Salesforce administrator and consultant.

• Thought Leader in Customer Success
  

  Emily is a frequent speaker at industry events and has been featured in publications such as Forbes, The Wall Street Journal, and Inc. Magazine. She is a recognized thought leader in the field of customer success.

Emily's experience as a Salesforce executive has been invaluable to her in her current role at Outreach. She has a deep understanding of the customer journey and what it takes to create a successful customer experience. She is also a skilled leader and manager, and she has a proven track record of building and scaling high-performing teams.

Customer Experience Advocate

Emily Gladstein is a passionate advocate for customer success. She believes that every customer should have a positive experience with a company, and she is dedicated to helping businesses achieve this goal.

As a customer experience advocate, Emily has worked with companies of all sizes to improve their customer experience. She has helped them to develop customer-centric strategies, improve their customer service processes, and create a culture of customer success.

Emily's work has had a significant impact on the businesses she has worked with. She has helped them to increase customer satisfaction, improve customer retention, and drive revenue growth. Her work has also helped to raise the profile of customer experience as a key business priority.

Emily's passion for customer experience is evident in everything she does. She is a frequent speaker at industry events, and she has written extensively on the topic of customer success. She is also a co-founder of the Customer Success Association, a non-profit organization dedicated to promoting the customer success profession.

Emily Gladstein is a true customer experience advocate. She is dedicated to helping businesses create a positive customer experience, and her work has had a significant impact on the businesses she has worked with.

Industry Speaker

Emily Gladstein is a frequent speaker at industry events, and her expertise in customer success is highly sought after. She has spoken at events such as Dreamforce, SaaStr Annual, and the Customer Success Summit.

Emily's industry speaking engagements have helped to raise the profile of customer success as a key business priority. She has also helped to educate businesses on the importance of customer experience and how to create a customer-centric culture.

Emily's speaking engagements have also been beneficial to her career. She has been able to network with other industry leaders and learn about the latest trends in customer success. She has also been able to share her own insights and experiences with other professionals.

Overall, Emily Gladstein's role as an industry speaker is a valuable asset to her career and to the customer success profession as a whole. Her speaking engagements have helped to raise the profile of customer success, educate businesses on the importance of customer experience, and network with other industry leaders.

Business School Graduate

Emily Gladstein holds an MBA from the Stanford Graduate School of Business, one of the world's leading business schools. Her education has given her a strong foundation in business principles and practices, which has been essential to her success in the field of customer success.

• Business Acumen
  

  Emily's MBA has given her a deep understanding of business concepts such as finance, marketing, and operations. This knowledge has been invaluable to her in her role as Chief Customer Officer at Outreach, where she is responsible for driving customer success and satisfaction.

• Strategic Thinking
  

  Emily's MBA has also taught her how to think strategically and make sound business decisions. This skill has been essential to her in her role at Outreach, where she has been responsible for developing and executing the company's customer success strategy.

• Leadership and Management
  

  Emily's MBA has also given her the skills to lead and manage teams effectively. This skill has been essential to her in her role at Outreach, where she is responsible for building and scaling the company's customer-facing teams.

• Communication and Interpersonal Skills
  

  Emily's MBA has also helped her to develop strong communication and interpersonal skills. This has been essential to her in her role at Outreach, where she works closely with customers, partners, and employees.

Overall, Emily Gladstein's MBA from Stanford Graduate School of Business has been essential to her success in the field of customer success. Her education has given her the skills and knowledge she needs to lead and manage teams, develop and execute customer success strategies, and drive customer satisfaction.

Customer-Centric

Emily Gladstein is a customer-centric leader who is passionate about creating a positive customer experience. She believes that every customer should have a positive experience with a company, and she is dedicated to helping businesses achieve this goal.

As a customer-centric leader, Emily has worked with companies of all sizes to improve their customer experience. She has helped them to develop customer-centric strategies, improve their customer service processes, and create a culture of customer success.

Emily's work has had a significant impact on the businesses she has worked with. She has helped them to increase customer satisfaction, improve customer retention, and drive revenue growth. Her work has also helped to raise the profile of customer experience as a key business priority.

There are many benefits to being a customer-centric company. Customer-centric companies are more likely to:

• Increase customer satisfaction
• Improve customer retention
• Drive revenue growth
• Build a strong brand reputation
• Attract and retain top talent

If you are not already a customer-centric company, now is the time to make the change. Emily Gladstein can help you develop a customer-centric strategy and create a culture of customer success.

Emily Gladstein FAQs

Emily Gladstein is a recognized leader in the field of customer success. She is the Chief Customer Officer at Outreach, a leading sales engagement platform. She has held leadership roles at some of the world's most successful companies, including Salesforce, SuccessFactors, and SAP. In this FAQ section, we will answer some of the most common questions about Emily Gladstein.

Question 1: What is Emily Gladstein's role at Outreach?

Answer: As Chief Customer Officer at Outreach, Emily Gladstein is responsible for driving customer success and satisfaction. She leads a team of customer success managers who work with customers to ensure they are successful with Outreach products and services.

Question 2: What is Emily Gladstein's experience in the field of customer success?

Answer: Emily Gladstein has over a decade of experience in the field of customer success. She has held leadership roles at some of the world's most successful companies, including Salesforce, SuccessFactors, and SAP. She is a recognized thought leader in the field and is frequently sought out for her insights and expertise.

Question 3: What are Emily Gladstein's thoughts on customer experience?

Answer: Emily Gladstein is a passionate advocate for customer experience. She believes that every customer should have a positive experience with a company, and she is dedicated to helping businesses achieve this goal. She has worked with companies of all sizes to improve their customer experience and has helped them to increase customer satisfaction, improve customer retention, and drive revenue growth.

Question 4: What are some of Emily Gladstein's accomplishments?

Answer: Emily Gladstein has a number of accomplishments to her name. She has been recognized as a top leader in the field of customer success and has been featured in publications such as Forbes, The Wall Street Journal, and Inc. Magazine. She is also a frequent speaker at industry events and is a co-founder of the Customer Success Association, a non-profit organization dedicated to promoting the customer success profession.

Question 5: What is Emily Gladstein's educational background?

Answer: Emily Gladstein holds a B.A. in Economics from the University of California, Berkeley, and an M.B.A. from the Stanford Graduate School of Business. Her education has given her a strong foundation in business principles and practices, which has been essential to her success in the field of customer success.

Question 6: What are some of Emily Gladstein's future plans?

Answer: Emily Gladstein is passionate about continuing to drive customer success for Outreach. She is also committed to helping other businesses improve their customer experience. She is a valuable asset to the customer success profession and is sure to continue to make a significant contribution to the field.

We hope this FAQ section has been helpful in providing you with more information about Emily Gladstein. She is a true leader in the field of customer success and is dedicated to helping businesses create a positive customer experience.

Transition to the next article section: Emily Gladstein is a thought leader in the field of customer success. Her insights and expertise are invaluable to businesses of all sizes. In the next section, we will explore some of Emily Gladstein's key customer success strategies.

Conclusion

Emily Gladstein is a recognized leader in the field of customer success. She has held leadership roles at some of the world's most successful companies, including Salesforce, SuccessFactors, and SAP. In her current role as Chief Customer Officer at Outreach, she is responsible for driving customer success and satisfaction, and for building and scaling Outreach's customer-facing teams.

Emily is a passionate advocate for customer experience. She believes that every customer should have a positive experience with a company, and she is dedicated to helping businesses achieve this goal. She has worked with companies of all sizes to improve their customer experience and has helped them to increase customer satisfaction, improve customer retention, and drive revenue growth.

Emily's thought leadership in the field of customer success is invaluable to businesses of all sizes. Her insights and expertise can help businesses to create a positive customer experience, which can lead to increased customer satisfaction, improved customer retention, and increased revenue growth.